To keep customers safe, all account orders include 5-day account warranty for free. If you have any issues with your new account, raise a dispute and provide information about what happened to get a refund. While the dispute is active, the warranty period is always active, even if solving your dispute takes more than 5 days.
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​Effective March 20th: GTA 5 accounts will temporarily have a free 14-day account warranty.

Effective June 10th: Fortnite and Rainbow Six Siege accounts will temporarily have a free 10-day account warranty.

Your warranty covers:

• The account does not work or is not as described
• Loss of access due to account recovery by the previous owners
• Account bans due to the ownership transfer
• Account bans due to offenses made by the previous owners

Your warranty does not cover:

• Account bans due to your actions (ex: you played on the account with cheats)
• Loss of access unrelated to the previous owners (ex: you forgot your password)
• Account bans due to not following previous owners instructions (ex: you were told not to contact game support, but did so anyways)
• Reselling the account to someone else. If you resell the account, your warranty is void.

With extended warranty, if you have any issues after the 5-day free period – submit a warranty claim and our team will review your case within 3-5 business days.
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​Please note that if we are assist you with your warranty claim, the review process for the claim might take longer than 3-5 days.
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When your warranty claim is approved, you will receive a full refund of the account’s price, minus the warranty fee. Your warranty does not cover any items on the account or other additional expenses.

After your warranty period is over, while we no longer provide a money-back guarantee, KeanGame will still help you if any issues come up. First, contact us about your issue in the order chat. If the seller does not respond – contact KeanGame support and we will get in touch with the previous owners on your behalf.

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