Your order is eligible for a refund, if:
The account was compromised.
The account was not delivered within the guaranteed delivery time.
The login details are wrong.*
The account is not full access (you were not provided email access and you are unable to change the email to yours).
The account is not as described and you have not altered the account by:
Changing login details;
Playing on the account;
Making purchases on or for the account;
Reselling the account.
*In case of dispute about login details not working, we’ll make sure the issue is handled fairly. We allow the us at least 12 hours to investigate and address the problem before taking further steps to resolve it.

Your order is not eligible for a refund, if:

You purchased the order by mistake and it was delivered.
You changed the login details of the account (applicable to claims that the account was “not as described”).*
You altered the account by playing on it or purchasing items for it.
The account was banned/shadow banned due to your actions (i.e. botting, toxic behavior, contacting game developers, etc.).
Evidence of the account being “not as described” or “not working” is shared on external platforms other than KeanGame.
The account was not purchased on KeanGame.
*You may always contact us and agree on returning the account in exchange for a refund or partial refund if the account is not damaged and may be sold again.

Your order is eligible for a refund, if:
The us has failed to fully deliver the order within guaranteed delivery time.
The us caused harm to the account (e.g., continuous demotions, loss of status such as OSRS Ironman, ruined stats like pure accounts, etc.).
The us used/took valuable items from the account without your permission.*
The us changed the login details of your account without your permission.*
The us used third-party programs, leading to account restriction or banning.*
*In such cases, please report the us to us immediately.

Your order is not eligible for a refund, if:
You purchased the order by mistake and it was delivered.
Guaranteed delivery time has not passed.
The us was unable to proceed with the boost due to lack of access to the account or interruptions from outside actions.
Evidence of incomplete delivery is shared on external platforms other than KeanGame.
The boost was not purchased on KeanGame.
The account was banned/shadow banned due to your actions (i.e. botting, toxic behavior, contacting game developers, etc.).

Your order is eligible for a refund, if:
The us has failed to fully deliver or fully send the order within guaranteed delivery time.
us has failed to notify you of certain risks (excluding RWT) that negatively impacted your account.
us has only partially delivered your order within the guaranteed delivery time.
Your account was affected by receiving currency or items obtained through cheating or fraud.

Your order is not eligible for a refund, if:
Items/currency were not bought on KeanGame.
The guaranteed delivery time has not yet passed.
Evidence of incomplete delivery is shared on external platforms other than KeanGame.
Your account was banned due to RWT or risks that were disclosed by the us.
You provided a wrong account/character name and order was delivered.
You traded the items/currency back to a different account.*
*Never accept any trades after the trade between you and the us has been completed.

We will refund to your original payment method, available for all payment types. Contact support for more details.

If order is as described:
If the order matches its description, KeanGame does not mediate return. However, you may request a return if the goods are undamaged and there is no risk associated with returning them.

If the order is not as described:

You are obligated to request a return if the goods are undamaged and have not been altered by:

Reselling the account.item.

Changing login details;

Playing on the account;

Making purchases on or for the account;

Contact us at {email} for questions related to refunds and returns.